Support & Help Center

You can configure Outlook using IMAP settings provided in your welcome email. Our support team can also walk you through setup via a screen-share session — just contact us.

Yes. HybridMail supports all major mobile email apps including Outlook for iOS and Android, Apple Mail, Samsung Email, and the Gmail app, via IMAP/SMTP.

Emails are migrated in full — nothing is lost. Migration is performed in batches with no downtime. Users can continue using email throughout the process.

Yes, an MX record update is required to route incoming mail through SecureBox. Our team handles this as part of the onboarding process and minimises any DNS propagation risk.

Upgrades can be done at any time without disruption. Simply notify our team and the user will be transitioned to a full M365 license, typically within 24 hours.

We work with organisations from 10 users upward. Contact us if you have fewer users and we will do our best to accommodate you.

We offer a 99.9% uptime SLA on mailbox availability. Email delivery SLA is covered under a separate agreement for enterprise clients. Contact our sales team for full SLA documentation.